FAQs

FAQS

HOW LONG IS THE SHIPPING?

Once your order has shipped, the estimated delivery time is between 2 to 5 weeks. Please consider any holidays that might impact delivery times.

HOW MUCH IS SHIPPING TO MY COUNTRY?

Shipping fees are calculated at checkout and may vary depending on where you and your items are located. Please view more at SHIPPING POLICY 

DO I HAVE TO PAY DUTIES AND TAXES?

We are required by law to state the full value of your order for customs purposes; However, most of our customers have reported having no issues with parcels being stuck at Customs. However, we are not fully in control over these charges and cannot determine how much they would be if applicable, since customs policies may vary from country to country.

Just in case, you may opt to contact your local customs office for any clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Do let us know via support@helurgift.com should you come across this situation, and we'll assist you as far as we can!

HOW DO I MAKE A PURCHASE?

We currently accept payments using your PayPal accounts or credit/debit cards. As promised, shopping with us is super easy, safe and secured with our PCI-compliant payment gateways!

Just click on any item you want to review the details.

Select your choice of color, size, etc. if applicable, and click on 'Add To Cart'.

You will then be directed to your Shopping Cart Summary. Here, you can choose to continue browsing for more items or proceed with your payment by clicking on the "CHECKOUT" button. If you wish to add more products to your cart, simply go back to our catalog pages or product page, then repeat steps 1 and 2.

Always double check your order summary in each step as it gets updated e.g. when you are adding a shipping method, or applying a discount code.

Make sure to confirm your mailing address and phone number so we can include it on the delivery notice, so the postman can reach you just in case you're not home when your package arrives.

For the 3rd and last step of the checkout process which is the payment method step, proceed with your payment using your debit/credit card or PayPal balance. Always confirm your payment information.

Finish your purchase by clicking on "Complete Order" button. You will then be redirected to the thank you/order status page. You may want to bookmark or take note of the information on this page since it contains details (e.g. order tracking number) which you can use later to monitor the status of your purchase or any relevant updates.

THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK! WHEN WILL YOU BE RESTOCKING?

helurgift offers products from various participating merchants so we cannot really say when the items will be back again. But you can always let us know if there are certain products that you want and we'll be more than happy to double check for you!

HOW DO I RETURN MY PURCHASE?

We are so sorry things didn't turn out as what you expected! First, do get in touch with one of our friendly customer representatives and we will see we can do to ease your problems! Also, please do refer to our Refund and Replacement Policy page for more information on can and cannot be returned.